FAQ’s - Samransh

FAQ’s

1. What is Samransh’s Shipping Policy?

Please find our shipping policy here.
view

2. What does different order status mean?

Pending / Pending Payment - Payment was unsuccessful
Processing - Payment Successful, yet to be shipped
Shipment on Transit - Order has been shipped from our warehouse
Cancelled - Order has been cancelled due to non payment
Closed - Successful order cancelled based on customer request and refund has been initiated

3. How do I check the status of my order?

We will keep updating you regarding your Order status through email, wherein you will receive email notifications for
a) Successful placement of order.
b) Tracking details once the order is dispatched.
c) Order Canceled.
In case of any queries relating to the order, our customer care service is available at mail@samransh.com

4. Where do we ship?

We offer worldwide shipping for our customers.

5. Who will pay for shipping and delivery charges?

The shipping and delivery charges are free of cost in India. Shipping and delivery outside India will be borne by the customer. Total order amount will include the shipping and packing charges. Please note that for international customers, the VAT / Import Duties / Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product / order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.

6. How is custom duty decided?

Custom/Import duty is levied by the Govt of the destination country. These charges are ungovernable as they differ from country to country according to local rules and regulations. Samransh does not have any control on custom duty.

7. Who are the courier partner?

We use FedEx, Blue Dart, DTDC etc. for our order shipments. If the couriers do not serve the shipping address, we use Speed Post for our domestic order shipments.

8. Do the prices on website include taxes?

Yes. All prices are inclusive of taxes. For international customers, the VAT / Import Duties / Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes will be chargeable over and above the product / order price you pay.

9. What is the estimated delivery time?

The estimated time of delivery is within 2-4 business days for domestic orders and 5-7 working days for international orders. All orders get shipped within 1-2 business days from our warehouse.

10. Who will be responsible for paying local taxes outside India?

For international customers, the VAT / Import Duties / Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner.

11. Is it necessary to have an account to shop on Samransh?

No, you do not need to have an account to shop on Samransh. But we do recommend you to have yourself registered with us to avail offers, discounts, and promotional store credits.